Tivimate Pro Terms of Service
These Terms of Service explain the conditions under which you may use the Tivimate Pro IPTV subscription service. Please read them carefully before purchasing, activating, or using your IPTV subscription.
Tivimate Pro provides an IPTV subscription that can be used with third-party IPTV player applications. We do not own, operate, or develop those applications. By using our service, you agree to these terms and any policies referenced in them.
Acceptance of Terms
By accessing, purchasing, activating, or using the Tivimate Pro subscription service, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use the service.
These terms apply to all users of the Tivimate Pro service, including visitors to our website and customers who use their subscription with compatible IPTV player apps. The service is provided "as is" for lawful personal use only and is separate from any third-party applications that you may use to access IPTV content.
Tivimate Pro Service Description
What We Provide
Tivimate Pro is an IPTV subscription service that provides access to a large catalogue of live channels and on-demand contents for personal, non-commercial use. The service is designed to work with compatible IPTV player applications. We supply the IPTV subscription; we do not distribute or maintain third-party IPTV player apps.
Service Availability
We aim to provide a highly available IPTV service with minimal interruptions. Our technical team monitors core systems on an ongoing basis and takes reasonable steps to maintain stability. However, no online service can guarantee 100% uptime, and availability may be affected by factors outside our control, including your internet connection, hardware, and chosen IPTV player application.
Streaming Quality
Where content and technical conditions permit, Tivimate Pro seeks to provide HD and, where possible, 4K quality streams. Actual quality depends on several factors, including your internet speed, device capabilities, and the IPTV player you choose. We cannot guarantee a specific resolution or quality level for every channel or title.
User Accounts and Responsibilities
Account Creation
When you create an account or place an order with Tivimate Pro, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account or subscription.
Account Security
Your account security is crucial to protecting your personal information and ensuring uninterrupted access to our service. We implement industry-standard security measures, but you must also do your part by using strong passwords and not sharing your account credentials with others.
Account Sharing
Your Tivimate Pro subscription is for personal, household use and is subject to any device or connection limits stated in your plan. Sharing login details outside your household or attempting to bypass plan limits is not allowed.
Account Termination
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraud or abuse, or otherwise misuse the service. Where reasonable, we will seek to contact you and attempt to resolve issues before taking permanent action.
Acceptable Use Policy
What You Can Do
The Tivimate Pro subscription is intended for lawful, personal entertainment use. You may use the service on supported devices and with compatible IPTV player apps within the limits of your plan. You must comply with all applicable laws when using the service.
Prohibited Activities
We prohibit activities that could harm our service or other users, including attempting to hack our systems, distributing malware, or using our service for illegal purposes. We also don't allow commercial use of our service without proper licensing or attempts to circumvent our security measures.
Content Restrictions
While we provide access to a wide variety of content, we expect users to respect copyright laws and intellectual property rights. We don't support or condone the unauthorized distribution of copyrighted material, and we work with content providers to ensure legal compliance.
Payment and Billing
Subscription Plans
We offer various subscription plans to meet different needs and budgets. All plans include access to our full content library, with differences primarily in the number of simultaneous streams and additional features. We believe in transparent pricing with no hidden fees or surprise charges.
Payment Processing
We use secure, industry-standard payment processors to handle your transactions. Your payment information is encrypted and protected according to the highest security standards. We never store your full payment details on our servers, ensuring your financial information remains secure.
Billing Cycles
Subscriptions are billed on a recurring basis according to your chosen plan. We'll notify you before any charges are made, and you can cancel or modify your subscription at any time. We believe in giving you full control over your subscription and billing preferences.
Refunds and Cancellations
We offer a satisfaction guarantee and will work with you to resolve any issues with our service. If you're not completely satisfied, we'll do everything we can to make it right. You can cancel your subscription at any time, and we'll process your cancellation immediately.
Privacy and Data Protection
Your Privacy Matters
We take your privacy seriously and are committed to protecting your personal information. Our privacy practices are designed to give you control over your data while ensuring we can provide you with the best possible service. We collect only the information necessary to deliver and improve our service.
Data Collection
We collect information necessary to provide our service, including account details, payment information, and usage data to improve your experience. We never sell your personal information to third parties, and we use industry-standard security measures to protect your data.
Data Usage
Your data is used to provide personalized service, improve our platform, and ensure security. We may use aggregated, anonymous data for analytics and service improvements, but this never includes your personal information or viewing habits.
Intellectual Property Rights
Our Rights
Tivimate Pro, including our website and service infrastructure, is protected by intellectual property laws. Our brand, logos, and proprietary technology are our valuable assets. We've invested significant resources in developing our platform and ensuring it provides the best possible user experience.
Content Rights
The content available through Tivimate Pro is provided by various content partners and is protected by copyright and other intellectual property laws. We work with legitimate content providers to ensure that all content is properly cleared and legally available for streaming.
User-Generated Content
If you submit feedback, reviews, or other content to us, you grant us a license to use that content to improve our service. We respect your rights and will never use your content in ways that violate your privacy or rights.
Limitation of Liability
Our Commitment to Quality
While we strive to provide the most reliable and high-quality service possible, no technology service is perfect. We're committed to continuous improvement and will work quickly to resolve any issues that arise. Our customer support team is available to help you with any problems you encounter.
Service Availability
We work hard to maintain 99.9% uptime, but occasional service interruptions may occur due to maintenance, technical issues, or factors beyond our control. We'll always communicate with you about planned maintenance and work to minimize any disruption to your service.
Content Availability
Content availability may vary based on licensing agreements and regional restrictions. We work with our content partners to maintain the broadest possible selection, but some content may become unavailable due to changes in licensing or other factors.
Changes to These Terms
Keeping You Informed
As our service evolves and grows, we may need to update these terms to reflect new features, legal requirements, or improvements to our service. We're committed to transparency and will always notify you of any significant changes before they take effect.
Your Continued Use
By continuing to use Tivimate Pro after changes to these terms, you agree to the updated terms. However, we'll always give you the opportunity to review changes and understand how they affect your use of our service.
Major Changes
For significant changes that affect your rights or how you use our service, we'll provide advance notice and may require explicit consent. We believe in maintaining trust through clear communication and fair treatment of our customers.
Questions About These Terms?
We're Here to Help
If you have any questions about these Terms of Service or need clarification on any point, please contact us using the details below. We aim to respond in a timely and transparent manner.
Email Support
support@tivimateproiptv.com
Website
https://tivimateproiptv.com
Address
44 Charles Street, MA Boston, US
Response Time
We aim to respond to all inquiries within 24 hours. Your satisfaction and understanding of our service are our top priorities, and we're committed to providing you with clear, helpful responses to all your questions.
Our Commitment to You
Transparency and Fair Use
These Terms of Service are intended to clearly describe how the Tivimate Pro subscription service operates, what you can reasonably expect from us, and what we expect from you as a customer. We encourage you to review them carefully and contact us if anything is unclear.
Ongoing Improvements
We regularly review our service and these terms to keep them accurate and practical. Feedback from customers, support interactions, and legal requirements may lead to updates from time to time.
Separate from IPTV Player Apps
Tivimate Pro is an independent IPTV subscription provider. The service is designed to work with Tivimate and other IPTV players, but we do not own, operate, or provide support for third-party applications beyond general configuration guidance.