Privacy Policy
Your trust is our priority. We are committed to protecting your personal data and ensuring a secure streaming experience with Tivimate Pro.
At Tivimate Pro, we believe in transparency. This Privacy Policy details the types of information we collect, how we use it, and the measures we take to safeguard your data when you visit our website or use our IPTV subscription services.
By using our services, you agree to the practices described in this policy. We prioritize your privacy and strictly limit data collection to what is necessary for providing you with a seamless viewing experience.
Information We Collect
Personal Identification
When you purchase a subscription or contact support, we may collect basic details such as your name, email address, and payment confirmation details. We do not store full credit card numbers on our servers.
Technical Data
To ensure service compatibility and stability, we may automatically collect non-personal technical data, including your device type (e.g., Firestick, Android TV), IP address for regional content delivery, and connection logs to diagnose buffering or connectivity issues.
How We Use Your Data
We use the collected information primarily to:
- Process your orders and activate your Tivimate Pro subscription.
- Send you important account credentials and setup guides.
- Provide customer support and troubleshooting assistance.
- Notify you about service updates, maintenance, or subscription renewals.
- Detect and prevent fraud or unauthorized access to our services.
Data Protection & Security
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of SSL encryption for data transmission and secure servers for data storage. Access to your personal data is restricted to authorized personnel only.
Third-Party Disclosure
We do not sell, trade, or transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business (such as payment processors), or serving our users, so long as those parties agree to keep this information confidential.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings, but this may limit some functionality.
Your Rights
You have the right to request access to the personal data we hold about you, to request corrections to any inaccuracies, and to request the deletion of your data, subject to legal and contractual obligations. To exercise these rights, please contact our support team.
Contact Us
If you have any questions regarding this privacy policy or our data practices, you may contact us using the information below:
Tivimate Pro Support
support@tivimateproiptv.com